Shipping Policy
At Chubby’s Raw Pet Provisions, we take pride in ensuring that your pet’s food arrives fresh, safe, and ready to provide the best nutrition possible. Please review our shipping policy to ensure a smooth experience.
Shipping Schedule
- Orders are shipped on Monday and Wednesday to prevent perishable items from sitting in transit over the weekend.
- Orders placed after 10:00 A.M. (CST) on a shipping day will be processed in the next shipping cycle.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Delivery Timeframe
- Shipments typically arrive within 1–5 business days depending on your location.
- Delays may occur due to weather, carrier issues, or high shipping volumes, particularly during holidays.
Packaging and Handling
- Frozen Products
All frozen items are shipped in insulated containers with dry ice to ensure they remain fresh during transit.
Important: Handle dry ice with caution. Avoid direct skin contact and place frozen items in your freezer immediately upon arrival. - Freeze-Dried Products
Freeze-dried products do not require refrigeration and are shipped in standard packaging without insulation or dry ice.
Shipping Destinations
- We currently ship to domestic U.S. addresses only.
- We are unable to ship to P.O. boxes or APO/FPO addresses due to the perishable nature of some products.
Order Accuracy
- Please double-check your shipping address when placing your order.
- Chubby’s Raw Pet Provisions is not responsible for delays or missed deliveries caused by incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged, thawed, or with missing items:
- Contact us within 24 hours of delivery at:
- Phone: +1 (855) 530-8863
- Email: [email protected]
- Provide your order number, photos of the package, and a description of the issue.
We’ll work with you to resolve the problem quickly.
Liability Disclaimer
- Chubby’s Raw Pet Provisions is not responsible for shipping delays caused by carriers or events beyond our control, such as severe weather conditions.
- Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen items.
Raw Food Handling Guidelines
- Chubby’s products are for pets only and are not intended for human consumption.
- Wash hands, surfaces, and utensils thoroughly after handling raw pet food to avoid cross-contamination.
Questions or Concerns?
For additional assistance, please contact our team:
- Phone: +1 (855) 530-8863
- Email: [email protected]