Return Policy
At We The People Pets, your satisfaction is our priority. We stand behind the quality of our products and are committed to delivering the best nutrition for your pet. If you’re not completely satisfied with your purchase, we offer a straightforward return process.
100% Satisfaction Guarantee
We’re confident your pet will thrive on our premium raw food. However, transitioning to a new diet can take time. It’s common to see minor digestive changes as your pet adjusts. We’re here to help you through the process.
If you’re still unsatisfied within 30 days of purchase, you may return the product for a full refund or replacement.
Conditions for Returns
- Product Condition:
- Only unopened and unused products are eligible for return.
- Return Window:
- Returns must be initiated within 30 days of the original purchase date.
- Shipping Requirements:
- Frozen items must be shipped back with dry ice and insulation to preserve product quality.
- Shipping Costs:
- The customer is responsible for all return shipping costs, including dry ice and packaging materials.
How to Initiate a Return
- Contact Us:
- Phone: (816) 663-1219
- Email: [email protected]
- Include your order number and reason for return.
- Receive Instructions:
- We’ll provide you with the return address and shipping guidelines.
- Ship Your Return:
- Package your return with appropriate cooling materials and send it using a trackable shipping service.
Refund or Replacement Process
- Once we receive and inspect your return, we’ll issue a refund or ship your replacement within 5–7 business days.
- Refunds will be issued to your original payment method.
Pet Transition Period
Switching to a raw diet is a meaningful shift for your pet’s health. Minor digestive adjustments are normal as their body adapts. We encourage consistency and are here to support you through any concerns during this transition.
Questions or Concerns?
If you have questions about returns or raw feeding, reach out to us at [email protected] or call (816) 663-1219.