Return Policy
At Chubby’s Raw Pet Provisions, your satisfaction is our top priority. We stand behind the quality of our products and are committed to providing the best nutrition for your pet. If you’re not completely satisfied with your purchase, we offer a hassle-free return process.
100% Satisfaction Guarantee
We are confident that your pet will thrive on our premium raw food. However, we understand that transitioning to a new diet can take time and may come with adjustments. It’s common for pets to experience slight changes in digestion during this period. If you have any concerns or questions about the transition, we’re here to help guide you through it.
If you remain unsatisfied within 30 days of purchase, you can return the product for a replacement or a full refund.
Conditions for Returns
- Unused Products Only:
- We accept returns of unopened and unused products only.
- Return Timeline:
- Returns must be initiated within 30 days of the original purchase date.
- Proper Packaging:
- All returns must be shipped using proper cooling materials (e.g., dry ice and insulated packaging) to maintain the product’s quality during transit.
- Customer Responsibility:
- Customers are responsible for the cost of return shipping, including the purchase of dry ice and packaging.
How to Initiate a Return
- Contact Us:
Reach out to us at:- Phone: +1 (855) 530-8863
- Email: [email protected]
Provide your order number and the reason for the return.
- Receive Instructions:
We’ll provide the return shipping address along with guidance for proper handling and packaging. - Ship Your Return:
Send your return with proper cooling to the address provided. Retain your tracking number for reference.
Refund or Replacement Process
- Once we receive and inspect your return, we’ll process your refund or ship your replacement within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Pet Transition Period
Switching to a raw food diet is a big change for your pet’s system, and it may take a little time for their digestion to adjust. This adjustment period is normal, and your pet’s overall health and vitality will improve with consistent feeding. If you have any concerns during the transition, feel free to reach out to us—we’re here to help make this process smooth for you and your furry friend.
Questions or Concerns?
For any questions about returns or your pet’s dietary transition, don’t hesitate to contact us at [email protected] or +1 (855) 530-8863.